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Non-Profit

 

Featured Case Studies

 

Oklahoma Blood Institute
Oklahoma City, Oklahoma 

Oklahoma Blood Institute (OBI) is the ninth largest, non-profit blood center in America.  Donors with OBI provide every drop of blood needed by patients in more than 150 medical facilities in Oklahoma.  This includes exclusive service for every hospital in the metro-OKC area. Affiliates Arkansas Blood Institute, serving the western and south central portion of its state, and Texas Blood Institute, serving the Wichita Falls-area, meet the needs of an additional 23 hospitals.  An average of 600 donors a day is required to meet the needs across this region.

Volunteer blood donors give more than 287,000 units of blood annually to provide a safe and adequate blood supply. Blood donors with Oklahoma Blood Institute know they are literally saving the lives of their friends, family and co-workers, some who may have no idea they will need blood in an urgent situation. One blood donation can save as many as three peoples’ lives.

OBI’s main campus is in Oklahoma City. There are additional locations in OKC, regional centers throughout the rest of Oklahoma, regional centers in Arkansas, and a regional center in Texas.

Technology Plus worked with OBI to access both the current telecommunications requirements and future needs in order to facilitate an optimal solution.  The plan was to identify a Unified Communications and Collaboration (VoIP or IP Telephony) solution that can be used system wide.  The Unified Communications and Collaboration solution was designed to handle all facilities, as well as future remote sites.  The organizational requirements were identified and provided the basis of the OBI direction anticipated demands.

The analysis and project areas consisted of the following:

  • Audited carriers service and bill
  • Evaluated Contact Center technology and features   
  • Identify system features and Unified Communication usages that would provide benefits/cost savings
  • Identified future telecommunication direction and cost benefit
  • Assessed existing telecommunications and network equipment and utilization of their capabilities
  • Assessment of existing PBX and key equipment to support IP and SIP trunking and meet present and future needs
  • Developed RFP and evaluation criteria
  • Evaluated RFP responses and assisted in negotiations
     

The outcome of Technology Plus evaluating the carrier services, call traffic loads, telecommunication expenditure and migration to SIP trunking resulted in a savings whichwill pay for the new Unified Communications and Collaboration system in less than three (3) years.

 Additionally, Technology Plus provided project management to implement the new system, coordinating vendors, providers, and the OBI team.

 

Denver Dumb Friends League
Denver, Colorado

The Denver Dumb Friends League  (DDFL) is a comprehensive animal welfare organization offering services that benefit homeless pets and equines, pet owners, animal lovers and animal advocates throughout the Denver Metro area.

The Denver Dumb Friends League engaged Technology Plus, Incorporated (TPI) to assist with the technology aspects associated with a 40,000 square foot expansion.  This included the design of a new communications infrastructure, recommendations for the data network and RFP creation, evaluation and oversight for the structured cabling infrastructure and voice system.

Technology Plus has worked with DDFL for over 20 years on telecommunications and data communications projects.  A recent project included the replacement of their existing PBX system with a Unified Communications system. DDFL has three locations, Denver, the main site (150 stations), Castle Rock (30 stations) and an equine center in Parker (20 stations).  Technology Plus identified new system requirements which included mobility, single reach and additional ACD functionality for their two groups, as well as additional reporting.  Additional UC functionality improved internal communications and responsiveness to clients and public.  One of the responsibilities of the new UC vendor is to meet with DDFL twice a year to address additional training and the implementation of new features and functionality.

Recently DDFL engaged TPI to renegotiate their contract for telecommunication and Internet services. TPI was successful in decreasing the existing three-year contract cost by $34,000 or approximately 25%.