Denver Emergency Operations Center
Denver, Colorado

The City of Denver manages an Emergency Operation Center (EOC) and Public Safety Answering Point (PSAP) consisting of a 30 seat call center, which was based on a Nortel Option 81C PBX.  This operation was designed to handle emergency 9-1-1 calls, ten-digit calls to emergency services, and dispatch services.  Due to increasing demands on the system, the relative age of the equipment, and the requirement for increased information and cooperation between agencies, several limitations have been identified.  Technology Plus assessed the issues associated with the current equipment, evaluated PSAP’s short- and long-term goals and objectives, researched options, and made recommendations to the City of Denver, including the upgrade of the Nortel or replacement with newer technology to have an integrated E9-1-1 solution.  Technology Plus assisted with the development and administration of an RFP for the desired solution. The systems addressed by Technology Plus included the following:

Nortel Option 81C

  • Current Operational Challenges
  • Qwest Upgrade Proposal 
  • Other Nortel Alternatives

E9-1-1 Customer Premise Equipment

  • Dispatch System
  • Service Alternatives