State of Colorado Capital Complex Telecommunications System

The Client

The State of Colorado, encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado is 5,758,736 as of 2019, an increase of 14.5% since the 2010 United States Census

The Business Challenge

The State of Colorado’s Capital Complex legacy telecommunications system, a large and complex system which supported thirteen (13) locations and approximately 8,000 handsets across numerous sites in the metropolitan area.  Additionally, this system provided “pass-through” connectivity for many State Agencies with stand-alone systems. The replacement of the State of Colorado’s thirteen (13) node telecommunication systems required a detailed understanding of existing equipment and services, VoIP (Voice over IP) system current as well as future requirements.

The Business Solution

To develop the required RFP, Technology Plus worked with the State to first gather detailed data of the existing telecommunication systems and fully understand the users’current problems and needs as well as anticipated future requirements.  The second phase of this project called for the platform to increase from 8,000 stations to 9,000 stations. This allowed the chosen system platform to be the core, with the vision that in the future, the selected telephony solution would be implemented for all state agencies.  The project had a short time frame of less than two (2) months for requirements gathering and system specifications to release the RFP.  The discovery and requirements processes were streamlined to focus on broad issues, allowing more time for system comparison and financial analysis.

UC System Consulting

The project scope included:

  • Current and Future Voice Requirements
  • Call Center/Customer Service Issues
  • Telecommunications area / Space Considerations
  • Structured Cabling System
  • Fiber Optic Network
  • Wireless Communication
  • Options
  • Unified Messaging
  • Network Security
  • E-911 Compatibility
  • Bandwidth Requirements
  • Business Continuity & Redundancy
  • Migration Plan
  • Number Portability with  Current DID’s and Dial Plan